Terms and Conditions
- If you believe you have received a faulty item, please contact us immediately with photos and a detailed description of the issue so we can resolve the matter promptly. 

Refunds and Returns
- Refunds are only available for genuinely faulty items. Items returned for reasons other than manufacturing faults are not eligible for a refund. 

Faulty Items 
We stand behind the quality of our handcrafted Hue lamps. If you receive a faulty item, we will provide a full refund under the following conditions: 
- Time frame: You must notify us within 7 days of receiving your item
- Condition: The item must be returned in the exact state it arrived in

Shipping Policy

At Taonga Hue, we take great care in packaging and delivering your taonga safely and efficiently.

Shipping Provider

We use NZ Post Overnight Track & Trace for all deliveries within Aotearoa. This service includes:

  • 1–3 business day delivery nationwide

  • Tracking number for every order

  • Signature on delivery to ensure your taonga arrives safely

Processing Time

  • Orders are typically dispatched within 1–2 business days of purchase.

  • You will receive a tracking number via email or text once your taonga has been sent.

Shipping Costs

  • Flat rate shipping: $20 NZD (nationwide)

  • Free shipping on orders over $500 NZD

Packaging

All hue are carefully wrapped and boxed using protective, eco-conscious materials to ensure they arrive safely and intact.

Pick-Up Options

We do not currently offer local pick-up unless arranged in advance (Te Tai Tokerau only).

International Shipping

International shipping is not currently available. If you're based overseas and interested in our mahi, please contact us directly.

Damaged or Lost Items

If your item arrives damaged or goes missing in transit, please email us at taongahue@gmail.com with your order number and photos. We'll follow up with NZ Post and do our best to resolve it quickly.

 Each Hue lamp is grown, designed, and handcrafted by us with care and attention. We take pride in our work and want you to love your unique piece. These terms apply to all purchases made through our website.